
In order for us to provide our patients with highest possible standards of care, we have to keep information about them, including their name, address, date of birth, next of kin and details of their medical history and this is held solely for the purposes of providing care. Records are stored both on computer (electronically) and on paper (manually).
As a Practice we have a legal responsibility to keep confidential all of the information held about you. Full information regarding NHS obligations and patients' rights are set out in the Data Protection Act 1998.
Information about you may need to be shared from time to time with other professionals involved in your care, eg. a hospital consultant, district nurse or midwife. The sharing of medical information is specifically covered by the Act. It says that the sharing of sensitive, patient-related, information is permissible for "medical purposes" provided that it is processed by:
The acorn surgery staff will always meet these conditions when delivering services to you. To help improve the standards of health care, information from your records may also be used for research and statistical analysis. In the Data Protection Act 1998 "medical purposes" is defined to include "preventative medicine, medical diagnosis, medical research, the provision of care and treatment and the management of healthcare services". Some research studies involve interviews, questionnaires and surveys and in these circumstances you will be approached (usually by letter) to ask if you like to be involved. Wherever possible, information used for such purposes will be anonymised so that it is not possible to identify the patient to whom it relates. You have the right to prevent processing and sharing of your information. However, the professionals involved in your care may encounter difficulties and delays if they are unable to share important health information about patients.
The Data Protection Act 1998 gives every individual a number of rights. In brief, you have the right to:
Our Practice undertakes to respect these rights within the Act.
The Data Protection Act 1998 imposes a number of obligations on our services, briefly:
Our Practice undertakes to fulfill the obligations of the Act.
All NHS organisations must have a Caldicott Guardian who is responsible for ensuring systems hold information and data safely and securely. The Caldicott Guardian for acorn surgery is:-
the Practice Manager. Click here for more information on Caldicott Guardians:
You can also contact the Information Commissioner who has responsibility for ensuring good practice in all aspects of Data Protection - web site is: www.dataprotection.gov.uk
If you want to telephone NHS direct - use the following number or click on the link below.
For advice and guidance on common health problems please visit the NHS Choices website by clicking the link below.
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We work hard to ensure that our appointment system operates well and meets your needs. Our Receptionist may ask for brief details to make sure you have an appointment with the most appropriate Doctor or nurse. Click below for more information.
If you have a life-threatening emergency, dial 999 for the emergency services. Click below for advice on what things to do in an emergency situation.