This is a statement of your Rights and Responsibilities as a patient at this Surgery. We want to work with patients so that we can provide the best possible care available.

As a patient, your rights are:

• To be registered with a family medical practice.
• To have all the medicines on prescription which your Doctor feels are necessary and appropriate.
• To be referred to a consultant when your family Doctor thinks it is necessary and to be referred for a second opinion if you and your family Doctor agree this is desirable.
• To have access to your own health records, subject to any limitations in law.
•  To know that those working for the NHS are under a legal duty to keep the contents of your health records confidential.
• To choose whether or not to take part in medical research or medical student training.
• To receive a copy of the Practice leaflet, setting out the services provided.
• To receive a full and prompt reply to any complaint you make about NHS services.
• To change your Doctor quickly and easily (where the Doctor/patient relationship has broken down irretrievably the Doctor also has the right to remove you from the list).

As a patient at our Practice, your responsibilities are:

• Treat staff politely and with courtesy as you would wish to be treated yourself.
• Ask about anything you don't understand.
• Realise that the demand for medical services is unpredictable so at times the Doctor or nurse may be very busy and may not run to time.
• Tell the surgery straight away if you change your name, address, telephone number or email address as this helps us keep your medical record up to date.
• Understand that the results of tests are only given to the person who had the tests, or in the case of children, the parent or guardian, unless we have otherwise been given the patient's consent.
• Attend on time for your appointments and give adequate notice if you cannot keep an appointment.
• Ensure as far as possible that children are well behaved, as some of the patients attending are very ill.

For more information about the NHS Constitution click the links below:

NHS Constitution - NHS Constitution Leaflet