Latest News

Update on Flu Vaccinations

Many patients are calling us to enquire about their flu jab.  Please be assured that, if you are eligible, we will contact you regarding coming in for your vaccination.  We are starting to take delivery of the vaccines we ordered at the end of last year for this year's flu season. 

There is much in the news about people aged 50+ who aren't in an at risk category also being vaccinated against flu this year.  The Government is clear that this will happen TOWARDS THE END OF THE YEAR (November/December) and will depend on whether they have sufficient supplies of vaccine left to offer to this extra group of people.  General Practices have not been provided with vaccine to support this group of people and only have supplies of flu vaccine for patients in at-risk categories. 

Please don't call the surgery about flu vaccination as this is causing long queues on the phones for those patients who have urgent medical needs.  Many thanks. 


18 September 2020

We know there’s been a lot of discussion in the news this week about GPs providing face-to face-appointments. We wanted to reassure our patients that throughout this COVID-19 pandemic, although for safety reasons our Reception Desk is closed, the Practice has remained fully open during normal working hours offering patients alternative ways of accessing our Team. We’ve worked hard to make sure we’ve remained available to speak to, and to offer appointments to, anyone who’s needed them.

In the past 6 months we’ve had to make many changes to the way we work and how we structure the service, often having to implement change on a daily basis as new regulations and detailed guidelines arrive from Government, NHS England, our CCG and other regulatory bodies such as the Royal College, the BMA and CQC. We’ve introduced enhanced infection control measures, organised remote working, carried out detailed risk assessments for every process and managed understandable anxieties that have been felt across the whole team.

Our Clinicians have provided appointments using new technologies and although we know that patients sometimes prefer to see a GP or nurse face-to-face, there are reasons why we’ve offered additional telephone, video and online consultations in the past few months - and Government guidance has played a big part in this.

It has remained the case that if we’ve needed to see a patient in person, or felt it was important for their care, we’ve asked those patients to come in, taking all the infection control requirements into consideration, including patients wearing face coverings and using hand sanitiser when in the surgery. In addition, our clinicians change PPE and thoroughly clean their clinical rooms in between patients, all of which adds additional time to each appointment when a patient is seen face-to-face.

We also understand that some patients are reluctant to come and see us in the surgery as they’re worried about being infected with the Virus. We have made sure that social distancing is as good as it possibly can be and that we maintain a ‘COVID-secure’ environment, taking into account the number of patients in the Practice at any one time, their risk factors which make them vulnerable, and our own staff whose ethnicity or health issues make them more at risk to the effects of COVID-19. As caring employers, we need to ensure we take the right precautions to keep our staff safe as well as our patients.

There’s nothing we’d like to see more than a return to ‘normal’ life and the range of care we’ve always provided, but at the moment offering fewer face-to-face appointments keeps patients safe and helps us to provide a wider range of access, so expanding patient choice, which includes on-line consultations using DoctorLink, video consultations and consultations over the phone. This allows us to provide the maximum number of appointments we possibly can. In the past few weeks we’ve begun to reintroduce in-person appointments for things such as cervical smears, immunisations, health checks and plan to start minor surgery procedures shortly and, in line with guidance, we’ll continue to increase the range of services we provide, but only when this is safe to do so. We will continue to see those patients who need in-person appointments following a telephone, video or on-line consultation with one of our Clinicians.

As always, we’re available to talk to patients but as the telephone lines become increasingly busy, we are encouraging patients who have a non-urgent need to contact us using the online facility via DoctorLink – which is available to access from the home page of our website; this will allow our phone lines to remain available for more urgent issues. We are making contact with patients who need to have blood tests or reviews so that appointments can be arranged.

While we understand patients’ frustrations with the current situation, we hope you’ll continue to help and support us so that we can go on providing you with care as things move forward. We would like to offer sincere thanks to our patients for the understanding and encouragement the've shown in these very difficult and unprecedented times.

There’s lots of things happening behind the scenes but please remember that even during lockdown we remained fully open and continued to support our patients, albeit sometimes using different methods of communication. Further information about how healthcare is being delivered can be found at this link

With best wishes,
Acorn Surgery Team

Coronavirus in Numbers - some of our workload

If you are unsure of what measures to take if you need to isolate do to the Coronavirus, please click HERE for updated information. 

Take part in the CLIMB STUDY

The Acorn is taking part in the CLIMB study, a National Health Data Consent Survey, looking at your views on consent and data sharing.

Patients and staff at the practice can complete this, so if anyone could spare 15/20 minutes to complete this survey at, selecting the Acorn from the drop down list of practices signed up to this study, it would  be very much appreciated.  

Principle Study


Acorn Surgery is taking part in the national PRINCIPLE clinical trial, which aims to find low-risk treatments for older people with COVID-19 that can be taken at home.

To be eligible to join the trial you will need to have experienced symptoms that are likely to be caused by COVID-19 for fewer than 15 days.

The trial is open to people aged 65 or over, or aged 50–64 with an underlying health condition.

If you are registered at the Acorn Surgery and would like more information, please contact us on

You can also join the trial online, even if you are not currently registered with our practice. For full details, visit


Until further notice, our Reception Desk is CLOSED for face-to-face contact with patients and visitors.

These measures have been taken to control the risk of cross infection of the Coronavirus, and to keep our staff and patients safe as the virus continues to spread.  We urge our patients and their families to follow the guidance on social distancing and self isolation where this is recommended.  The virus is indiscriminate and the risk of infection increases daily as the virus spreads.  People may be infectious before the symptoms develop and are therefore putting others at risk.

If you have an enquiry please LEAVE THE BUILDING and use one of the alternatives below to contact us:


for general enquiries

for prescription queries

If you need advice about a health concern, use our


Alternatively you can telephone on 01480 483100 but please be aware that there may be a long wait to be answered as the demand on our telephone system is currently very high.

We invite you to register for DoctorLink - an online consultation service for rapid access to the right care for your needs, including appointments at your GP Practice.  Input your symptoms 24/7 and when a consultation is needed, you'll be booked in for an appointment. Quick and easy to use and you can use DoctorLink to save having to phone into the Practice and possibly getting stuck in a queue during busy times. Click this link for access -  DoctorLink


Prescriptions during the Pandemic:

Due to the current pandemic and the additional workload GP Practices are under as a result, from Monday 16th March 2020 we will move to the recommended guideline of processing prescription requests to 3 working days.  For infection control purposes we will not be accepting paper requests for repeat prescriptions and ask that all patients use SystmOnline to organise their repeat medication OR email to request your repeat medication. 

If you do not have access to email or the internet, you can contact your usual Pharmacy and ask them to order your prescription on your behalf for the time being.

As usual, for safety reasons, we will not accept prescription requests over the phone.

Thank you for your understanding of these minor changes to our service, which we have made in order to keep our patients and staff as safe as possible during the Coronavirus pandemic.

If you need a 'sick note' for your employer or the job centre, you can obtain this via the NHS111 online website

For anyone who suffers with chronic breathlessness and is isolating at home during the Coronavirus pandemic, this leaflet has been made available to help with management of symptoms. Click HERE to access this useful information.

How to explain Coronavirus to children - a useful podcast from a TV doctor - link is here

Information on the situation with schools and colleges during the pandemic is available here:

Information on the Coronavirus has been translated into 50 languages.  Please CLICK HERE to access this information provided by Doctors of the World.

Information on use of Ibuprofen in cases of COVID-19

In recent weeks there has been concern about the use of Ibuprofen in cases of COVID-19. Please see below for latest guidance on this topic:

Ibuprofen and coronavirus (COVID-19) The Commission on Human Medicines’ Expert Working Group on coronavirus (COVID-19) has concluded that there is currently insufficient evidence to establish a link between use of ibuprofen, or other non-steroidal anti-inflammatory drugs (NSAIDs), and contracting or worsening of COVID-19.Patients can take paracetamol or ibuprofen when self-medicating for symptoms of COVID-19, such as fever and headache, and should follow NHS advice if they have any questions or if symptoms get worse.


“Stay home, protect the NHS, save lives” now available in many additional languages.  and also now available as a web page

Patients can find information via the NHS WEBSITE
If you think you have COVID-19 symptoms please go to 


Please follow the new NHS advice to self-isolate at home for 7 days if you have:
      Fever AND / OR

      New persistent cough 

      Loss of taste/smell

If your symptoms are manageable at home and you would not ordinarily require medical attention please do not call 111 unless your condition deteriorates.

At this point in time GPs CANNOT test for the coronavirus which causes COVID-19


Patients at increased risk of severe illness from COVID-19, including anyone over age 70, anyone under 70 who would qualify for a flu jab on health grounds, and pregnant women, are advised to stringently follow social distancing measures.  These patients DO NOT need to shield (ie. stay completely at home and do not go out for 12 weeks) but should socially distance themselves to prevent cross infection of the Coronavirus - in line with Government guidelines.

There are other patients who, due to their health condition or current treatment, are at VERY HIGH RISK who are advised to shield and these people are likely to have received a letter regarding shielding. The Government is currently identifying a broader group of patients who may also receive a letter in due course. This letter will come direct from the Government and not the GP Practice.

For detailed information please visit the website 

In the meantime you may find information at these links useful - Every Mind Matters and the NHS mental health and wellbeing advice website.  If you live alone and don't have anyone, including family, friends, neighbours or community groups to provide support with getting food or medicine, you can contact or call 0800 0288327, the Government’s dedicated helpline.  Please note that this is for those people who don't have any means of support, not specifically for those patients who are shielding.


Please click on this link for updated information, thank you. CLICK HERE

See link for British Sign Language Users to infomation on Coronavirus

Diarrhoea and Vomiting

If you or a family member are suffering with Diarrhoea and Vomiting, this can usually be treated at home.

Click on the link to find out how. SELF CARE FOR D&V

Changes to your details?

Please make sure you inform us of any changes to your details so we can update your medical record, including email address and, in particular, any change to your mobile phone number.

Cervical screening 

Cervical screening saves 4,500 lives in England every year. If you are eligible to an NHS smear test, you will be sent a letter from the National Screening Programme.  Please make an appointment with one of our nurses to have this vital test. 

FLU Vaccinations

We are expecting our Flu vaccinations to arrive by mid September 2020, but please check back on our website or Facebook as we will update our patients as soon as we can offer the flu vaccinations.

If you are eligible to a free NHS flu vaccination - ie. if you are a Carer, or have a long term condition such as diabetes, asthma, COPD, have had cancer treatment, have a compromised immune system, are over aged 65 or aren't sure if you are eligible we will contact you to book an appointment. 



SYSTMONLINE LOGIN - to order your repeat prescription and book online appointments

NHS Health checks

Want to have a Health MOT?  Click the link to see if you are eligible to a free  NHS HEALTH CHECK 


SOCIAL MEDIA - follow us on Instagram, Facebook and Twitter for all the latest updates and news straight to your phone!

Follow us on Facebook  Twitter and Instagram to keep up with all our latest news and events.

 facebook2   twitter  Instagram


Protect your data and beware of scams - Alert from NHS England 

Meningitis information

Meningitis Now - Download the App

Information for Parents - Vaccinating your child

The GP partners wholeheartedly recommend vaccinations as per the government recommendations (and indeed have had their own children vaccinated). However, if you chose not to vaccinate your child, this information leaflet from the World Health Organisation has some important information for parents to consider.

If you choose not to vaccinate your child


Sepsis - Caring for Children under 5 years


SSAFA - The Soldiers, Sailors, Airmen and Families Association - Forces Help

Little Troopers - Supporting All Children of British Armed Forces

Are you living with a long-term condition? 

NHS Choices has published a guide for people living with long-term conditions to support their self-care.  Click here for more information on this very useful NHS guide     


Join the Acorn and raise awareness for prostate and breast cancer

Click here for more information on prostate cancer and what you can do to help raise awareness for a great cause.


Click here for more information on breast cancer and here to find out how to detect cancer early.


Please see the relevant section under Clinics & Services

Have you consented to data sharing?

0_0_393_http---offlinehbplFind out more here

and also there is a simple guide to here

Friends and Family Test

What is The NHS Friends and Family Test?

We want you to receive the best possible experience from the service we offer. The NHS Friends and Family Test is a way of gathering your feedback so we can continually review our services and make improvements where appropriate.  It is based on one simple question:

“How likely are you to recommend our service to friends and family if they needed similar care or treatment?”

Your feedback will help us learn more about what you think of your experience, for example, what you like and what you think we could improve. Ultimately you’re helping us to make changes that will ensure we can offer you the best possible care.   If you prefer to give us your comments anonymously then please do so. If you do leave your contact details then we might get in touch to talk to you about your feedback so we can better understand your views and ideas.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website