Practice Management

Mrs Patricia Hawitt Palmer

Practice Manager / Managing Partner

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Trish has responsibility for the day-to-day organisation and strategic management of the practice and for supporting the clinical &  administrative teams to ensure the surgery runs smoothly.

Victoria Pilkington

Deputy Practice Manager

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Victoria's roles include:

Managing the reception team

Co-ordinating Multi Disciplinary Team meetings

Administration research lead

Prescriptions lead

Vulnerable Adults lead co-ordinator

Supporting the Practice Manager with a range of projects

 


Administration

Sue Jacka

Finance Administrator

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Sue Deals with our Practice Finance and HR Support.


Angela Christmas

Admin & Secretarial Assistant

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Angela supports secretaries and finance admin.


Tanzeem Ahmed

Summariser / Administrator

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Tan deals with Summarising notes and supporting the secretarial team

She is also a Vulnerable Adults co-ordinator


Lorna North

Team Co-Ordinator

Lorna joined the team in 2013 and is our Prescription lead. She also supports the reception.


Clare Fitzjohn

Prescription Administrator


Clare joined the team in 2019 and deals with Prescriptions and Queries.




Abby Hill

Clinical Systems Administrator


Abby joined the Acorn Surgery team in 2016, She deals with Patient correspondence, Practice Registrations, Vasectomy administration and deals with any IT Issues within the practice.




Tracey Brown

Clinical Administrator

Tracey deals with incoming correspondence and managing documents. She is also responsible for Medical Students Administration.


Heidi Uzunhasanoglu

Clinical Administrator

Heidi deals with incoming correspondence and managing documents.


Liz Hunt

Administrator

Liz deals with Admin and supports our vasectomy team.


Anne Bondoc

Administrator

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Anne joined the team in 2019, she deals with patient correspondence and general tasks around the office including photocopying, filing and laminating.


Reception

Sue Hughes

Receptionist/Administrator


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Sue deals with patient queries via face to face telephone.


Other roles: Sue is also our Carer's Champion


Please click here if your would like more information about being a carer and the support available to you




Donna Pipe

Receptionist/Administrator



Donna deals with patient queries face to face and on the telephone. She also deals with general admin duties.




Antoinette Farrant

Receptionist/Patient Services Co-ordinator

Antoinette

Antoinette joined the team in 2018. She deals with patient queries face to face and on the telephone. She also represents the team within the PPG. 


Sadaf Saqib

Receptionist



Sadaf joined the team in 2017 and deals with patient queries face to face and on the telephone.




 

Amber Speller

Receptionist/Administrator


Amber


Amber joined the team in 2018 and deals with patient queries face to face and on the telephone. She also deals with general admin duties and registration services.




Charis Rodda

Receptionist/Administrator


Charis joined the team in 2019 and deals with patient queries face to face and on the telephone. She also deals with general admin duties and registration services.




Rosemarie Benson

Receptionist

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Rosie joined the team in 2019 and deals with patient queries face to face and on the telephone.


Secretaries

The practice secretaries provide a vital service to patients that need referring on to specialist clinics. They generate the GP referral letters and can also book your hospital appointment via the ‘Choose and Book’ service. The secretaries will deal with patient queries with regards to letters and referrals. They can also provide information for private clinics and secondary care.

The secretaries process all incoming & outgoing copies of medical records, GP reports and claim forms for Insurance or Medical companies. This includes invoicing for these private non-NHS services. They also provide GP letters for patients as a Non-NHS service.

Joanne Clarke

Medical Secretary / Administrator

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Jo deals with Referrals from the practice to other services, including Choose and Book.


Lila Bentley

Medical Secretary / Administrator

Lila

Lila deals with Referrals from the practice to other services, including Choose and Book.


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